We successfully negotiated and sold a Paste Filling Machine package, which included a tabletop round bottle labeling machine and a single-head paste filling machine, to a newly established peanut butter processing company in Ecuador.
Throughout the process, we addressed the client’s needs, provided a discount, and carefully coordinated delivery to align with their logistics plan, ensuring a smooth purchasing experience.
Customer background
The customer is a newly established peanut butter processing company in Ecuador. As a start-up, they were highly focused on equipment quality and delivery timelines to launch production smoothly.
Equipment purchased
The customer purchased the following:
- Tabletop round bottle labeling machine
- Single-head paste filling machine
These machines will process peanut butter, ensuring accurate filling and seamless product labeling for retail.
Customization requests and solutions
The customer requested a discount on the machines, which was granted to support their start-up venture. No other customization requirements were mentioned, as the machines met their standard production needs.
Customer priorities and negotiation details
The customer was particularly concerned with the delivery schedule, as they intended to use their own freight forwarder. Timely coordination was critical to ensure proper booking with their logistics provider.
Our team proactively followed up through email, maintaining steady contact to clarify questions and finalize the order.
Customer feedback and experience
Since the machines are still en route, we are fully prepared to provide post-delivery support to ensure seamless installation and efficient operation.
Conclusion
This case reflects our flexibility and commitment to customer success. Despite communication gaps, we remained patient, provided competitive pricing, and ensured that all details aligned with the customer’s shipping preferences.
We look forward to the positive impact our Paste Filling Machine package will have on this new business’s efficiency and growth.